Voice AI Agents for Inbound Support and Outbound Calling Campaigns
Deploy AI voice agents to answer inbound customer calls, run outbound sales and follow-up campaigns, escalate intelligently when needed, and log every conversation automatically into your CRM.
Reduce missed calls, improve response consistency, scale outreach, and automate repetitive call workflows without expanding your team.
Pain Points
Customers call after-hours or during busy periods and calls get missed.
Support teams repeat the same answers and processes every day.
Sales teams struggle to scale outbound calling and follow-up consistently.
After-call logging wastes time and reduces team productivity.
Inconsistent responses create complaints, poor customer experience, and unnecessary escalations.
Businesses lack clear visibility into why customers call, outcomes achieved, and which campaigns perform.
How It Works
Create inbound support agents or outbound calling agents based on your use case.
Define call flows, scripts, FAQs, triage paths, escalation rules, and campaign objectives.
Connect your telephony account and assign PSTN phone numbers to agents.
Create outbound campaigns and assign agents to run calls against customer or prospect lists.
Verbo handles calls, resolves routine interactions, and escalates to human staff when needed.
Every conversation is automatically transcribed, summarized, and logged into your CRM.
Insights dashboards track call reasons, resolution outcomes, trends, agent performance, and campaign results.
Features
Voice AI Agents for Inbound and Outbound Calling
Deploy AI voice agents for customer support, service inquiries, outreach, reminders, and campaign-based calling.
Inbound Voice Support Agent
Answer inbound customer calls with natural conversations for FAQs, issue intake, triage, and support workflows.
Outbound Calling Campaigns
Create outbound campaigns and run structured calling for outreach, reminders, and follow-ups.
Smart Triage and Escalation
Automatically resolve routine calls and escalate complex interactions to human staff.
PSTN Number Assignment
Link inbound and outbound agents to business phone numbers through your telephony account.
Bring Your Own Telephony
Supports Twilio today with Vonage planned while customers keep control of telephony accounts.
Number Purchase and Release
Buy and release numbers directly from Verbo using your connected telephony account.
Call Transcription and Summarization
Automatically generate transcripts and concise summaries for every conversation.
Automated CRM Logging
Log call outcomes, summaries, and activities directly into CRM systems.
Insights Dashboard
Track call reasons, trends, volume, sentiment, and campaign outcomes.
Multilingual Support
Support voice conversations in Arabic and English with broader multilingual capability.
Configurable Governance and Retention
Apply controls for transcripts, recordings, retention, and governance based on compliance needs.
Bring Your Own Telephony
Use your own telephony account. Stay in control.
Telephony setup often requires documentation and onboarding with the telecom provider, so Verbo is built around a bring-your-own-telephony model. Customers connect their own provider account using API credentials and manage number operations directly from Verbo.
Control over your own telephony account
Easier compliance alignment with your telecom provider
Flexibility to manage numbers directly
Faster operational setup once provider onboarding is complete
Out-of-the-Box CRM Integrations
Connect Verbo to the systems your teams already use
Verbo includes out-of-the-box integrations with popular CRMs and business platforms, including:
This allows inbound and outbound call activity, summaries, and outcomes to flow into your existing customer workflows automatically.
Use Cases
Customer Support
Handle high-volume support calls with 24/7 AI agents that resolve queries, reduce wait times, and improve customer satisfaction.
Read moreOutbound Sales
Automate outbound calls, qualify leads, deliver pitches, and schedule follow-ups to increase conversions without scaling teams.
Read moreAppointment Scheduling
Enable customers to book, reschedule, or cancel appointments instantly with real-time availability and automated reminders.
Read moreOrder Processing
Take orders, confirm availability, process payments, and update systems in real-time to ensure accurate and efficient transactions.
Read moreFeedback Collection
Collect customer feedback through AI-driven conversations, analyze responses, and gain actionable insights for improvement.
Read morePayment Reminders
Automate payment reminders and follow-ups to improve collections while maintaining a professional customer experience.
Read moreInformation Alerts
Deliver important updates, alerts, and announcements to large audiences quickly with consistent messaging.
Read moreHealthcare Assistance
Support patient scheduling, reminders, and follow-ups while reducing administrative workload for healthcare staff.
Read moreMultilingual Support
Engage customers in multiple languages with natural conversations, expanding reach and improving experience.
Read moreInternal Helpdesk
Provide instant employee support for IT, HR, and operations with automated responses and smart escalation.
Read morePricing
Launch
- β 1000 minutes per month
- β 1 agent
- β Telephony: Twilio
- β Concurrency: 5 Call
- β CRM integration: Not Included
Perform
- β 2000 minutes per month
- β 3 agent
- β Telephony: Twilio
- β Concurrency: 5 Call
- β CRM integration: Not Included
Rise
- β 5000 minutes per month
- β 10 agent
- β Telephony: Twilio
- β Concurrency: 10 Call
- β CRM integration: Yes
Scale
- β 10000 minutes per month
- β 20 agent
- β Telephony: Twilio
- β Concurrency: 20 Call
- β CRM integration: Yes
FAQ
Is Verbo only for inbound support?
No. Verbo supports both inbound and outbound calling. You can use it for customer support, follow-ups, reminders, and outbound sales campaigns.
Can Verbo replace my support team?
Verbo is designed to handle routine and repetitive calls efficiently while escalating more complex cases to human staff with full context.
Can Verbo run outbound calling campaigns?
Yes. You can create campaigns, assign voice agents, and run outbound calls for product pitches, follow-ups, and customer reactivation.
Does Verbo log calls into CRM?
Yes. Verbo can automatically log call summaries, outcomes, and activities depending on your CRM integration.
Can we control what the agent says?
Yes. Scripts, FAQs, knowledge, escalation rules, tone, and workflow behavior are fully configurable.
Can we use our own phone numbers and telephony setup?
Yes. Verbo follows a bring-your-own-telephony model where customers connect their own account and assign numbers to agents.
Which telephony providers are supported?
Twilio is currently supported, with Vonage planned for a future release.
Can we purchase and release numbers from inside Verbo?
Yes. You can manage number purchase and release inside Verbo using your connected telephony provider account.
Does Verbo support Arabic?
Yes. Verbo supports Arabic and English, with industry-specific tuning based on your use case.
Security and Governance
Controlled Access
Manage access to integrations, connected systems, and data through configurable permissions.
Encryption Protection
All communications and stored data are protected with encryption in transit and at rest.
Retention Controls
Configure retention policies for transcripts, recordings, and conversation logs.
Tenant Separation
Support secure tenant separation and governance-ready deployment models.
Secure Integrations
Safely connect CRM systems and telephony providers using secure API-based integrations.
Deploy Voice AI Agents for Support and Outreach
Whether you need 24/7 inbound support coverage, outbound campaign execution, or a smarter way to connect calling with your CRM, Verbo gives your business a scalable Voice AI Agent platform built for real operations.
β Book a live call demo
β Calculate your support cost savings
β Start a 2-week pilot
