Terms and Conditions

Effective Date: 6/4/2026   |   Last Updated: 6/4/2026

These Terms and Conditions (“Terms”) govern access to and use of the Verbo website, platform, AI voice agent software, SaaS subscriptions, telephony-enabled workflows, integrations, APIs, and related digital services provided by Elite Digital Technologies.

By accessing https://verbo.bot/, creating an account, requesting a demo, placing an order, subscribing to Verbo, or otherwise using Verbo, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use Verbo.

“Verbo” refers to the AI voice agent platform, including website, software, APIs, integrations, telephony-enabled workflows, and related services provided by Elite Digital Technologies.

1. Company Information

Elite Digital Technologies

Website: https://elitedigital.ai/
Email: connect@elitedigital.ai
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

In India, Marvell Digital Technologies serves as an authorized partner of Elite Digital Technologies, supporting go-to-market activities, product reselling, customer onboarding, and ongoing client support for Elite’s portfolio of products and solutions.

Registered Office:
A-130, Springboard, A Block, Sector 63, Noida – 201301

Email: connect@marvelldigitaltechnologies.com

For customers located in India, where software, subscriptions, services, or related commercial transactions are sold, invoiced, contracted, or supported through Marvell Digital Technologies, applicable taxes, invoicing rules, statutory charges, and local compliance requirements shall be governed in accordance with the laws and regulations applicable in India.

For customers contracting with Elite Digital Technologies in Saudi Arabia, applicable VAT and related statutory charges shall apply in accordance with Saudi Arabian law, where relevant.

2. Eligibility

You may use Verbo only if you have legal capacity to enter into a binding agreement, are at least the age of majority in your jurisdiction, and your use of Verbo does not violate any applicable law or regulation. If you accept these Terms on behalf of a company or organization, you represent that you have authority to bind that entity.

3. Scope of Verbo Services

Verbo is an AI-driven voice agent platform designed for inbound and outbound voice interactions, including customer support, lead generation, follow-ups, appointment coordination, surveys, information delivery, and related business communication workflows.

Verbo may include, without limitation:

• AI voice agents for inbound and outbound call handling;
• call transcription, call summarization, sentiment analysis, keyword and phrase detection, and call insights;
• campaign setup, workflow automation, and scheduling features;
• integrations with CRM systems, telephony providers, scheduling tools, and related business platforms; and
• dashboards, logs, analytics, and configurable agent instructions.

Certain Verbo features may depend on customer configuration, selected subscription plan, enabled integrations, telecom provider availability, local telecom rules, and third-party service dependencies.

4. Account Registration and Security

To access certain Verbo features, you may be required to create an account. You agree to provide accurate, complete, and current information; maintain and promptly update your account information; keep login credentials confidential and secure; and accept responsibility for all activity occurring under your account.

You must notify us immediately at connect@verbo.bot or connect@elitedigital.ai if you become aware of any unauthorized access, misuse, or security incident relating to your account.

5. Orders, Subscriptions, and Contract Formation

Any order, subscription, or purchase request submitted through the Verbo website, platform, sales process, or authorized commercial channel constitutes an offer to obtain Verbo subject to these Terms and any applicable commercial documentation.

A binding agreement is formed upon the earlier of (i) your acceptance of these Terms, (ii) execution of an order form or agreement, or (iii) payment for the applicable service.

6. Fees, Billing, Taxes, and Payment

You agree to pay all fees, charges, and applicable taxes associated with your use of Verbo in accordance with the pricing communicated on the Verbo website, checkout page, proposal, order form, invoice, or other applicable commercial document.

Fees may include, as applicable:

• subscription fees for agents, plans, seats, workspaces, or customer accounts;
• usage-based charges such as calling minutes, call sessions, telephony consumption, messaging, storage, or overages;
• setup, onboarding, implementation, consulting, or customization fees;
• third-party pass-through charges from telecom providers, number providers, messaging providers, or integration platforms; and
• applicable taxes, VAT, GST, duties, or similar governmental charges.

Where payments are processed through a third-party payment processor or gateway, your payment may also be subject to that provider’s terms and conditions.

7. Auto-Renewal

For Verbo recurring subscriptions, your subscription will automatically renew for successive terms equal in duration to the initial subscription term (e.g., a monthly subscription renews monthly; an annual subscription renews annually), unless you cancel the subscription prior to the applicable renewal date in accordance with the notice periods set out below, or unless we notify you otherwise in writing.

To avoid being charged for the next renewal term, you must cancel your subscription at least 14 days prior to the renewal date for monthly subscriptions and 30 days prior to the renewal date for annual subscriptions

8. Cancellation, Returns, and Refunds

You may cancel your Verbo subscription in accordance with the cancellation process made available through the relevant product, customer portal, invoice terms, order form, or by contacting the relevant support channel.

Unless otherwise expressly stated in a signed agreement or required by applicable law:

• cancellation will prevent future renewal only;
• fees already paid for the current subscription term are not prorated or refundable;
• telephony usage charges, implementation fees, onboarding fees, consulting fees, customization fees, and any consumed usage charges are non-refundable; and
• where a free trial or evaluation period is offered, you are responsible for cancelling before the trial or evaluation period ends if you do not wish to continue with a paid subscription.

Once the applicable trial or evaluation period has ended, and the subscription or paid service has commenced, all sales shall be considered final and no returns, reversals, or refunds shall be provided, except where expressly agreed by us in writing or where required under applicable law.

9. Pricing and Plan Changes

We may revise Verbo pricing, subscription plans, included features, usage thresholds, service packaging, billing models, or telephony pass-through treatment at any time. Any pricing changes for active subscriptions will generally take effect from the next renewal term unless otherwise stated in your contract, order form, or applicable notice.

We will provide reasonable prior notice of material pricing changes.

10. Acceptable Use

You may not use Verbo:

• for unlawful, fraudulent, deceptive, abusive, or unauthorized calling, outreach, or communications;
• to place calls or send communications without the consents, notices, permissions, or legal basis required in the relevant jurisdiction;
• to impersonate any person or organization in a misleading or unlawful way;
• to generate, transmit, or facilitate harassing, defamatory, discriminatory, exploitative, or illegal content or interactions;
• to upload or process scripts, recordings, prompts, contact lists, or data that you do not have the legal right to use;
• to interfere with, disrupt, overload, or compromise the integrity, security, performance, or availability of Verbo or third-party telecom infrastructure; or
• in violation of privacy laws, telecom laws, marketing laws, consumer protection laws, anti-spam rules, sanctions, export controls, or sector-specific regulations.

11. Customer Data and Customer Responsibilities

As between the parties, you retain ownership of the contact data, call metadata, prompts, scripts, documents, recordings, transcripts, workflows, integrations, and other materials that you submit to Verbo (“Customer Data”), subject to the rights granted under these Terms.

You grant us a limited, non-exclusive, worldwide right to host, process, store, transmit, reproduce, analyze, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve Verbo; perform contractual obligations; prevent fraud, abuse, misuse, or security incidents; comply with legal, regulatory, tax, accounting, and audit obligations; and enforce our contractual rights.

You are solely responsible for the legality, quality, accuracy, integrity, and reliability of Customer Data, including contact lists and call scripts, and for obtaining all notices, permissions, rights, and consents required for calling, recording, transcribing, analyzing, or storing communications.

12. AI, Voice, and Automated Outputs

Verbo may incorporate artificial intelligence, automation, speech-to-text, text-to-speech, language models, voice orchestration, and third-party AI capabilities. You acknowledge and agree that voice outputs, transcripts, summaries, sentiment analysis, alerts, recommendations, and other automated outputs may be probabilistic in nature and may contain inaccuracies, omissions, or content unsuitable without human review.

You are responsible for reviewing, validating, and approving outputs before relying on them in support, collections, scheduling, healthcare, financial, sales, compliance, or other sensitive contexts.

To the maximum extent permitted by law, we disclaim liability arising from reliance on such outputs.

13. Third-Party Services and Integrations

Verbo may integrate with or depend on third-party providers, including telephony carriers, number providers, messaging providers, cloud platforms, payment gateways, calendar tools, CRM systems, AI model providers, and related software services.

We are not responsible for the acts, omissions, or performance of third-party providers; third-party outages, policy changes, access restrictions, or price changes; losses or delays caused by external telecom or software dependencies; or the continued availability or compatibility of third-party integrations.

14. Intellectual Property Rights

All rights, title, and interest in and to Verbo, including its software, voice workflows, interfaces, dashboards, branding, documentation, logic, and related intellectual property are and shall remain the exclusive property of Elite Digital Technologies and/or its licensors.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use Verbo during the subscription term solely for your internal business purposes.

15. Feedback

If you provide us with suggestions, ideas, enhancement requests, testimonials, recommendations, or other feedback relating to Verbo, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, incorporate, modify, and commercialize such feedback without restriction or compensation.

16. Call Recording and Compliance Responsibilities

Where Verbo supports call recording, transcription, monitoring, sentiment analysis, keyword detection, or related features, you are solely responsible for determining whether such use is lawful in the relevant jurisdiction and for providing all disclosures, consent notices, opt-outs, recordkeeping, and other compliance measures required by applicable law.

Elite Digital does not provide legal advice regarding recording, consent, outbound marketing restrictions, calling times, regulated industries, or telecommunications compliance. You must obtain your own legal and compliance guidance where required.

17. Confidentiality

Each party may receive confidential or proprietary information from the other in connection with the product or service. The receiving party shall use such information only for purposes related to the business relationship; protect it with reasonable care; and not disclose it to third parties except to employees, contractors, advisors, or affiliates with a legitimate need to know and who are bound by confidentiality obligations.

Confidential information does not include information that:

• is or becomes publicly available without breach;
• was already lawfully known by the receiving party;
• is independently developed without use of the disclosing party’s confidential information; or
• is lawfully obtained from a third party without restriction.

A party may disclose confidential information if required by law, court order, or regulatory authority.

18. Privacy

Our handling of personal data is governed by our Privacy Policy, which should be read together with these Terms. By using the product or service, you acknowledge that you have read and understood the applicable Privacy Policy.

19. Service Availability, Maintenance, and Changes

We may modify, update, suspend, or discontinue any portion of the product or service at any time, including its features, integrations, technical requirements, interface components, functionality, and service packaging.

We do not guarantee uninterrupted or error-free operation. Service availability may be affected by scheduled or emergency maintenance, internet or infrastructure failures, disruptions from cloud or hosting providers, cyber incidents, telecom or third-party dependency failures, or events beyond our reasonable control.

Unless expressly stated in a separate written agreement, no service level commitments or service level agreements (SLAs) shall apply.

Neither party shall be liable for any failure or delay in performance resulting from events beyond its reasonable control (force majeure), including but not limited to outages, telecom failures, natural disasters, acts of government, or other unforeseen events

20. Beta, Preview, and Trial Features

We may offer beta, preview, early access, pilot, experimental, or trial features from time to time. Such features are provided on an “as is” and “as available” basis and may be modified, restricted, or withdrawn at any time without liability.

We do not guarantee that any beta or preview feature will become generally available.

21. Suspension

We may suspend, restrict, or disable access to any product or service immediately, with or without notice, if:

• you breach these Terms;
• payment is overdue;
• your use creates legal, security, fraud, reputational, compliance, or operational risk;
• we are required to do so by law, payment processor, telecom provider, regulator, court, or partner requirement; or
• we suspect unauthorized access, fraud, or misuse.

Where reasonably possible, we may provide notice and an opportunity to cure before suspension, but we are not obligated to do so in urgent or high-risk situations.

22. Term and Termination

These Terms remain in effect for as long as you access or use the product or service.

We may terminate these Terms, or suspend or terminate your access to the product or service, immediately upon notice if: (a) you materially breach these Terms; (b) you fail to pay any amounts due; (c) continued provision of the product or service becomes unlawful, commercially impractical, or presents undue risk; or (d) your use threatens the security, integrity, or reputation of our business or services.

Upon termination, your right to access and use the affected product or service will cease immediately. All outstanding amounts shall become due and payable. We may suspend, disable, or delete access to Customer Data in accordance with our internal data retention policies, contractual obligations, and applicable laws.

Provisions that, by their nature, should survive termination shall survive, including but not limited to those relating to payment obligations, confidentiality, intellectual property, disclaimers, indemnification, limitation of liability, governing law, and dispute resolution.

Customer Data may be retained for a limited period following termination (typically 30–90 days) solely to allow for data export, unless a longer retention period is required by applicable law.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT OR SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

ELITE DIGITAL DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.

WE DO NOT WARRANT THAT THE PRODUCT OR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT IT WILL MEET EVERY REQUIREMENT OR EXPECTATION; THAT OUTPUTS, REPORTS, ANALYTICS, OR AI RESPONSES WILL ALWAYS BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE; OR THAT ALL DEFECTS OR ISSUES WILL BE CORRECTED.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE DIGITAL, ITS AFFILIATES, LICENSORS, PARTNERS, AUTHORIZED RESELLERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ELITE DIGITAL ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCT OR SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE APPLICABLE PRODUCT OR SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD 100, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

25. Indemnification

You agree to defend, indemnify, and hold harmless Elite Digital Technologies, its affiliates, partners, authorized resellers, officers, directors, employees, contractors, licensors, and agents from and against any claims, demands, liabilities, damages, losses, judgments, settlements, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to your use of the product or service, your data, your breach of these Terms, your violation of law or third-party rights, or your misuse of AI outputs, telecom features, messaging features, automations, or integrations.

26. Export Controls and Sanctions

You may not access, use, export, re-export, transfer, or otherwise make available the product or service in violation of applicable export control, trade sanctions, or similar laws and regulations.

You represent and warrant that you are not located in, ordinarily resident in, or acting on behalf of any prohibited or restricted jurisdiction, person, or entity under applicable law.

27. Compliance with Laws

You are responsible for ensuring that your use of the product or service complies with all laws and regulations applicable to your business, industry, users, and geography, including those relating to privacy and data protection, telecom and communications, consumer protection, employment and recruitment, advertising and outreach, tax and invoicing, artificial intelligence and automated decision-making, and industry-specific compliance obligations.

28. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction from which the relevant Elite Digital Technologies entity, affiliate, branch, partner, or authorized reseller provides, contracts, invoices, or delivers the applicable product or service, unless otherwise specified in a duly executed agreement, order form, proposal, or invoice.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts and legal forums located in the applicable operating jurisdiction from which the relevant product or service is provided, sold, invoiced, or contracted, unless otherwise agreed in writing between the parties.

For transactions handled through an authorized partner or reseller, including transactions in India conducted through Marvell Digital Technologies, the applicable legal, tax, invoicing, and compliance framework shall be governed by the laws and jurisdiction applicable to the contracting or invoicing entity, as identified in the relevant order form or invoice, unless otherwise expressly agreed in writing.

By default:
(a) For customers in the United States, the laws of the State of Florida shall apply, and the courts located in Orange County, Florida shall have exclusive jurisdiction;
(b) For customers in India transacting through Marvell Digital Technologies, the laws of India shall apply, and the courts located in New Delhi/Noida shall have exclusive jurisdiction;
(c) For customers in Saudi Arabia, the laws of the Kingdom of Saudi Arabia shall apply, and the competent courts therein shall have jurisdiction.

The parties may agree to an alternative governing law or jurisdiction in a duly executed agreement, order form, or other written instrument.

29. Dispute Resolution

Before initiating formal legal proceedings, each party agrees to first attempt in good faith to resolve the dispute through written notice to the other party describing the nature of the dispute and the requested resolution.

If the parties are unable to resolve the dispute within thirty (30) days after such notice, either party may pursue available legal remedies in accordance with these Terms or any applicable signed agreement.

30. Notices

All legal notices, claims, or formal communications under these Terms must be sent to the relevant contact point below, depending on the nature and location of the applicable transaction, service, or contracting entity:

Elite Digital Technologies

Email: connect@elitedigital.ai
Phone: +1 234 562 2335
Website: https://elitedigital.ai/

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

For India-specific transactions, notices relating to invoicing, taxation, support, commercial matters, or contractual performance may also be directed to Marvell Digital Technologies, where the relevant product, subscription, service, or solution is sold, invoiced, or supported through Marvell Digital Technologies.

We may send notices to you by email, through the relevant product or service interface, by account notification, by invoice communication, or through any other legally permitted means.

31. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. If a revision is material, we may also provide notice through email, website notice, account notification, or product interface messaging. Your continued use of the product or service after the effective date of updated Terms constitutes your acceptance of the revised Terms.

32. Miscellaneous

• These Terms constitute the entire agreement between you and us regarding the product or service, except where superseded by a signed agreement.
• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Our failure to enforce any right or provision shall not constitute a waiver.
• You may not assign or transfer these Terms without our prior written consent.
• We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or internal corporate reorganization.
• These Terms do not create any partnership, franchise, agency, fiduciary, employment, or joint venture relationship between the parties.
• Section headings are for convenience only and do not affect interpretation.

33. Contact Us

If you have questions regarding these Terms, billing, taxes, subscriptions, cancellations, support, or legal matters, please contact:

Elite Digital Technologies

Email: connect@elitedigital.ai
Website: https://elitedigital.ai/
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

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