Privacy Policy

1. Introduction

Elite Digital Technologies (“Elite,” “we,” “us,” or “our”) is committed to safeguarding your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services, including the Verbo AI Voice Agent Platform.

In India, Marvell Digital Technologies (“Marvell”) acts as an authorized partner of Elite, supporting go-to-market activities, product reselling, customer onboarding, implementation, and ongoing support.

Depending on your interaction:

• Elite and Marvell may act as independent or joint data controllers, or
• Marvell may act as a data processor/service provider on behalf of Elite or its customers

By accessing or using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number
• Mailing address, company name, designation
• IP address and identifiers

b. Voice and Communication Data (Verbo Specific)

• Call recordings (where enabled)
• Voice inputs and audio streams
• Call transcriptions
• Conversation details (date, time, duration, participants)

Note: Call recordings and voice data may be subject to consent requirements under applicable laws.

c. Usage Data

• Interaction with AI voice agents
• Call outcomes and engagement metrics
• Platform usage and feature interactions

d. Technical Data

• Browser type, OS, device information
• Telephony metadata (call routing logs, session data)
• Cookies and tracking technologies

3. How We Collect Information

We collect information through:

• Voice interactions via Verbo AI agents (inbound/outbound calls)
• Website forms and onboarding processes
• Communication via email, phone, or support channels
• Integration with telephony providers (e.g., Twilio or equivalent)
• CRM and third-party system integrations
• Cookies and analytics tools

4. Use of Information

We use the collected information for:

• Providing and managing Verbo services
• Enabling AI-driven voice interactions and call processing
• Generating call recordings, transcriptions, and insights
• Customer onboarding, implementation, and support (Elite and/or Marvell)
• Integrating with CRM and business systems
• Sending service updates and communications
• Improving AI models, automation workflows, and system performance
• Ensuring security, fraud prevention, and legal compliance

5. Call Recording and Consent

Where call recording or monitoring features are enabled:

• Calls may be recorded and transcribed for service delivery, analytics, and quality purposes
• Customers using Verbo are responsible for obtaining any required consent from call participants in accordance with applicable laws
• Verbo may support configurable consent mechanisms such as disclaimers or IVR notifications

6. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

a. Authorized Partner (India Operations)

• Marvell Digital Technologies, for:
  • Sales and contracting
  • Customer onboarding and deployment
  • Support and account management

b. Service Providers

Third-party vendors supporting:

• Cloud hosting (e.g., Azure or equivalent)
• Telephony infrastructure (e.g., Twilio or similar providers)
• AI processing and speech-to-text services
• Analytics, monitoring, and CRM systems

c. Affiliates

Our subsidiaries and affiliated companies.

d. Legal Requirements

When required by law or to protect rights and safety.

e. Business Transfers

In connection with mergers, acquisitions, or asset sales.

7. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption (in transit and where applicable at rest)
• Access controls and authentication
• Secure cloud infrastructure

However, no system is completely secure.

8. Data Retention

We retain your information:

• For as long as necessary to provide services
• Based on configured retention settings (e.g., call recordings)
• To comply with legal, regulatory, and contractual obligations

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability

To exercise these rights, contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance platform functionality
• Analyze usage and performance
• Support personalization

You can control cookies via your browser settings.

11. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our platform.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction.

We ensure appropriate safeguards are in place.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

15. Contact Us

If you have any questions or concerns:

India Operations (Authorized Partner):

Marvell Digital Technologies
A-130; SPRINGBOARD; A BLOCK; SECTOR 63; Noida , UP 201301 INDIA
Email: connect@elitedigital.ai
Phone: +1 (234) 562-2335